Frequently Asked

What can I expect in each letter?

Each month, your letter will include a captivating story from your chosen traveller including information about the destination (the food, culture, people, wildlife and more!) Each letter is designed to captivate the attention of our young readers and will include activities like codes to decipher, craft instructions, kid friendly recipes and more! Each activity will be location focused and will vary each month! 

Who are these letters designed for?

These letters are great for anyone who loves a good adventure story or has the travel bug! Our intended age range for the letters are anywhere from 5 to 15. For our younger readers, we suggest having an older sibling or parent to read the letters to them and help with the activities.

You can customize which traveller you will be receiving letters from at check out! 

When can I expect my letter to arrive?

The letters are mailed out between the 6th and 10th of each month. If you order between the 1st and 6th of each month, your letter will be mailed out at that time. If you order after the 10th, your letter will mail out in approx 2-4 business days.

We ship all letters via ground mail so you should expect to receive your letter before the end of the month, a little bit longer for those outside North America.

What if my letter doesn't arrive or arrives damaged

Our letters are sent via regular ground mail and as a result, we cannot guarantee a delivery date or if your letter gets lost in transport. If you do feel that your letter has been lost or you receive it damaged, please contact us and we'll be happy to send out a replacement!

Can I cancel or change my subscription?

We aim to accommodate most requests if we are able to. Once a subscription has been made, we are unable to offer a refund but are happy to help make changes as needed. Please contact us with your request and we will do our best!

If you created an account with us when you subscribed, changes like change of address can be made directly in your account settings, otherwise, please feel free to reach out to us via the contact page for help with your inquiry!

Who are Atlas, Everest, River Rae & Cove?

Our travellers are fictional characters who are currently travelling around the world with their parents in search of new adventures and new stories to share with your young readers! 

For a more detailed description and to choose the traveller who's right for you, please visit the "Meet Your Traveller" page! 

Didn't Find What You Were Looking For?